Content Removal Policy

This policy applies to content hosted on the Managed Cloud service at cloud.novantra.io and to content published on the Novantra marketing website at novantra.io. Sovereign self-hosted deployments are operated by the customer on their own infrastructure; takedown requests for content inside a Sovereign deployment should be sent to the operator of that deployment, not to Novantra.

Removal requests must be submitted in writing to legal@novantra.io. To allow us to act on a request quickly, please include:

• Your full name, contact email, and (for organisations) the name of the entity you represent and your role within it.
• A precise identification of the content you ask us to remove (URL, organisation name on Managed Cloud, document or evidence identifier, or a description that lets us locate the content unambiguously).
• The legal basis for the request (for example, copyright, trademark, defamation, privacy, or category of unlawful content under a specific statute).
• For an intellectual-property claim, a good-faith statement that you have a sincere belief the use of the material is not authorised by the rights holder, by its agent, or by law; and a statement, under penalty of perjury where applicable, that the information in your notice is accurate and that you are authorised to act on the rights holder’s behalf.
• Your physical or electronic signature.

We process intellectual-property claims under the Digital Millennium Copyright Act (United States) and equivalent regional frameworks (Article 14 of the e-Commerce Directive in the European Union; the Online Safety Act 2023 in the United Kingdom). On receipt of a complete notice we will, where the claim is reasonable on its face, remove or disable access to the identified content and notify the customer who published it. We will provide that customer with a copy of the notice and inform them of their right to file a counter-notice. We may decline a notice that is materially incomplete, that lacks a good-faith basis, or that is being used in bad faith to silence lawful speech.

Reports concerning content alleged to be unlawful (categories include child sexual abuse material; content that promotes or incites violence under applicable law; defamation; threats against an identifiable person; content that breaches sanctions, anti-fraud, or anti-terror law) are reviewed within 5 business days of receipt. Confirmed unlawful content is taken down promptly; the posting customer is notified; the report is escalated to law enforcement where required or appropriate. Reports involving child sexual abuse material are handled as the highest priority and reported to the relevant authority alongside takedown.

A customer whose content has been removed under an intellectual-property notice may submit a counter-notice to legal@novantra.io including: identification of the removed content; a statement under penalty of perjury that they have a good-faith belief the content was removed in error or as a result of misidentification; consent to the jurisdiction of an appropriate court (in the United States, a federal district court in the customer’s district or where Novantra is established); and the customer’s contact information and signature. On receipt of a complete counter-notice we forward it to the original complainant and, unless the complainant files a court action within 10 to 14 business days, restore the content.

For removal requests, email legal@novantra.io.